Shipping times vary depending on the designer and the availability of the item.
For many of the brands we carry, including Blue Pheasant, Pigeon & Poodle, Made Goods, Villa & House, Seda France, Voyage et Cie, and Carved Solutions, please allow approximately 2 weeks for delivery.
Items from some of our European collections, including Italesse, Nason Moretti, Casarialto, and 1882 Ltd., generally require additional time as in some cases these are made to order. Please allow 4-5 weeks for delivery.
Furniture and other made-to-order pieces may also require 4-5 weeks or longer, depending on the designer, production schedule, and availability.
Lead times are estimates and may vary depending on current inventory, production schedules, shipping, and customs. If you need an item by a specific date, we encourage you to contact us at production@davisdesigns.com before placing your order so we can confirm the most current availability and estimated delivery time.
Some of our products are available for pre-order when the item is not currently available for immediate shipment, but is expected from the designer.
Pre-order items are clearly marked on our website so that you know the item has a longer lead time before adding it to your cart.
We also use the pre-order designation on select pieces from our Italian collections, to make their longer delivery time especially clear at the time of purchase. For the most accurate and up-to-date estimate, please read the shipping availability information on the individual product page before placing your order. When available, we provide a specific estimated date or a range of expected delivery dates on the product page. These estimates are more specific to the individual item than the general timelines provided in this FAQ.
Please note that pre-order dates are estimates and may change based on the designer's production schedule, availability, shipping, or other unforeseen delays.
If you need to cancel a pre-order, place contact us as soon as possible. Once an item has entered production or been committed to the designer for fulfillment, cancellation may no longer be possible.
Yes. Once your order is on its way, you will receive tracking information by email when available.
If your order contains items with different availability or lead times, your purchases may arrive in separate shipments.
If your order is time-sensitive, please contact us before placing your order. We are happy to check whether expedited shipping or other options are available.
Please keep in mind that expedited shipping does not necessarily shorten an item's production or availability time. Made-to-order, special order, custom order, and international pieces may still require their standard lead time.
Availability varies by designer and collection. Most pieces are readily available, while others are produced to order or require additional time to receive.
Certain furniture and specialty pieces are made to order and typically require 4-5 weeks or longer.
If you are ordering for a specific event, project, or deadline, please contact us at production@davisdesigns.com before placing your order and we will be happy to confirm the current lead time.
We work with a curated collection of designers and makers from both the United States and Europe. Each designer has their own inventory, production, and shipping schedules.
Delivery times can vary based on current availability, designer production schedules, whether an item is made to order, international shipping and customs, and the size and nature of the item.
As a general guide, many items arrive within approximately 2 weeks, while select European collections and made-to-order pieces may require 4-5 weeks or longer.
All sales are final. Because many of our pieces are ordered specifically for our customers, we are unable to accept returns or exchanges for items that are no longer wanted, ordered incorrectly, or do not meet personal preferences.
We do, however, stand behind the products we sell. If your order arrives damaged, defective, or incorrect, please contact us at showroom@davisdesigns.com within 7 days of delivery and we will be happy to make it right.
We are happy to replace items that arrive damaged.
Please email showroom@davisdesigns.com within 7 days of delivery with your order number and photos of the damaged item and packaging. Photos help us quickly determine the best way to resolve the issue and coordinate a replacement.
Please keep the original packaging until we have had a chance to review the damage and provide further instructions.
Once we receive the necessary information, we will work with you to arrange a replacement for the damaged item.
If you received an item that is different from what you ordered, please contact us at showroom@davisdesigns.com within 7 days of delivery.
Please include your order number and a photo of the item you received, including the packaging or shipping label if available. We will review the order and arrange to send the correct item.
If the incorrect item needs to be returned, we will provide instructions for its return.
If you change your mind or realize you ordered the wrong item, please contact us as soon as possible at showroom@davisdesigns.com.
If your order has not yet shipped and we have not yet placed the order with the designer, we may be able to cancel the order and issue a full refund.
Once an item has shipped or the order has been placed with the designer, we are generally unable to cancel the order, accept a return, or issue a refund.
Because many of our items are ordered specifically for our customers, we encourage you to contact us as quickly as possible if you need to make a change to your order.
Personalized and custom items cannot be returned.
Orders for custom or personalized pieces may not be cancelled or refunded once they have been submitted for production.
Please carefully review all personalization details, including names, spelling, dates, addresses, and other information, before submitting your order. Once an order has been approved for production, Davis Designs is not responsible for errors in the information provided by the customer.
Absolutely. If you are looking for a particular item, color, finish, size, or product from one of our designers that you do not see on our website, please contact us.
We are often able to source additional products and options from the collections we represent.
You can reach us by phone at 917-742-5388 or by email at production@davisdesigns.com.
